Full 25-point door and opener safety check with every visit - springs, cables, rollers, tracks, and your LiftMaster or Chamberlain opener included
You get a price before we start. It does not change when the truck arrives.
Before
After
Before
After
Before
AfterThe Mainspring Garage Door Co. Guarantee
When we say we stand behind our work, we mean it in writing. Every completed job at your Benbrook home carries our 90-Day Done Right Promise: if something isn’t right, we come back and make it right. No paperwork to file, no dispute process, no arguing about whose fault it is. We’ve been serving Benbrook and the surrounding communities since 1984, and we’ve learned that a guarantee only matters if you actually honor it. That’s why Carl Dutton, our owner, put this promise on every invoice. We’ve been here 42 years. We’ll be here to fix it if we need to.
What’s Covered
- Workmanship on every repair and installation. Our technicians are trained journeymen who work under our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. If a spring we installed settles differently than it should, or an opener we mounted drifts out of alignment within 90 days, we return and correct it at no charge.
- Parts we supply and install. We carry springs, cables, rollers, hinges, and openers from all major brands on every truck: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. If a part we installed fails due to defect or our installation within the promise period, we replace it and handle the labor ourselves.
- Cleanup and respect for your property. We leave your garage and driveway as we found them. Old springs, worn cables, and packaging from new parts leave with us. If we track anything in, we clean it. Your home isn’t our workshop; it’s where you live.
- On-time arrival as promised. We will be there when we say. If we’re running behind due to a prior job in Benbrook or weather on I-20, we call you directly. No ghosting, no windows that stretch three hours with no word. Our dispatcher knows where every truck is.
- Honest, upfront pricing with no surprises on the bill. The flat price is stated before any work begins. We don’t start, discover something “unexpected,” and then revise upward. What we quote is what you pay. That’s a square deal, and it’s how we’ve operated since 1984.
Our Satisfaction Promise
If you’re not satisfied, we’re not finished. Here’s how it works in practice.
A homeowner in Benbrook’s Westpark neighborhood called us last spring. We’d replaced her torsion springs, and two weeks later she noticed the door sitting slightly crooked in the opening. She called our number, a live person answered on the first ring, and we had a technician back out the next morning. The cable drum had slipped a notch during settling. We releveled the door, checked both drums, and lubricated the rollers while we were there. No charge. No “let us check if that’s covered.” The 90-Day Done Right Promise means we make it right, period.
That’s the process. You call, we answer, we return. The promise is stated in writing on every job invoice, so there’s nothing to negotiate later. Carl Dutton put it there because he’s run this company since 1984 and he’s seen what happens when businesses make customers fight for basic fairness. We don’t do that. If our work isn’t done right, we make it right. It’s that simple.
Licensed & Insured Backing
Our guarantee is only as solid as the business behind it. Mainspring Garage Door Co. is licensed and insured, which means there’s real financial backing if something goes wrong. Not just our word, not just our savings, but documented coverage that protects your property and our people while we’re on your job.
We’ve been in Benbrook long enough to see what happens when uninsured contractors disappear after a mishap. A door that drops wrong, a ladder that slips, a spring that lets go at the wrong moment - garage doors are heavy, and the springs store serious energy. Our insurance and bonding means you’re not left holding the bag if the unexpected happens. Our licensing means we’ve met the state’s requirements to do this work legally and are accountable to those standards.
Carl Dutton has maintained these credentials since founding Mainspring in 1984. They’re not marketing. They’re the floor, not the ceiling. The real guarantee is that we’ll still be here tomorrow to honor what we promised today. Forty-two years in, that’s a track record you can verify.
Standing Offers That Never Disappear
Our guarantee isn’t the only thing that stays consistent. These offers are always available:
- $50 off any repair over $250
- Free second opinion on any written estimate - bring us a competitor’s quote and we’ll review it honestly
- $89 seasonal tune-up to catch problems before they strand you
- Permanent 5% discount for seniors and veterans
We don’t run flash sales or fake urgency. These are standing offers because we believe in treating people fairly every day, not just when we need the phone to ring.
What to Do If You Need Us
Call (817) 662-2212. A live person answers, 24/7, including nights, weekends, and holidays. No phone trees, no voicemail, no after-hours answering service that doesn’t know a torsion spring from a phone cord. We’ll dispatch a background-checked, uniformed technician with the parts already on the truck. Most jobs finish in a single visit. The price is agreed before work starts. And everything is backed by the 90-Day Done Right Promise, in writing.
That’s how we’ve done it in Benbrook since 1984. That’s how we’ll keep doing it.
Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving Benbrook since 1984.